What makes StarTimes (STAR-TV) different from others?
STAR-TV is a terrestrial digital television network. That is, it works without a dish. it uses mast for transmission of signals. This makes it all weather friendly.
STAR-TV service is affordable when compared to other pay-tv services. The startimes decoder and Digital-TV is user- friendly and easy to install (as easy as connecting the DVD to your television set). Just plug and play.
What are the prices of the Decoder and Digital-TVs?
ITEM UNIT PRICES
Decoder TSZ 70,000
Basic Bouquet TSZ 9,000
Uhuru Bouquet TSZ 18,000
kili Bouquet TSZ 36,000
The subscription can be done in two ways:
1.The Customer can subscribe in any of our business offices;
2. Buy recharge cards from any of our business offices and dealers.
Where is StarTimes network accessible in
Our network is accessible in
How can I be one of your Dealers/Distributors?
Please visit any of our following offices for more information:
2.Arusha Branch: Tanki
How do I rescan?
I have a message on my screen displaying “No Signal”, “No access, Not Subscribed”, “Smart Card Error”, “ No access, Not Activated”, Please what can I do?
No Signal - Adjust your antenna (Internal or External) position/ direction.
No access, Not Activated - Wait a few minutes for the decoder to activate.
No access, Not Subscribed - Subscription required.
Can I get the smart the smartcard alone?
Yes, only if the smart card is lost or damaged. The StarTimes Smartcard works with only StarTimes products (decoders and Digital TVs).
How do I get software updates?
Updates are done automatically on the StarTimes network.
Do I get warranty for Startimes Products?
Yes, you get 12 months warranty and life-long maintenance on the Decoder.
Can an SMS message be sent on our screen to alert us of our subscription?
Yes, it is possible.
I successfully installed my decoder but still get the ‘No Signal ‘message on the TV screen, what do I do?
First:Check if the antenna is properly connected to the decoder.Second:If the signal is weak, connect your outdoor antenna to the Startimes decoder (not TV set)
Can I use my Startimes TV with other electronic devices?
Yes, you can. It can be used with your DVD, USB device, it can be used as a computer monitor, etc.
How do I activate Parental Control on my decoder?
On the remote control, press ‘MENU’---go to ‘SYSTEM SETTINGS’ press OK---go to ‘Parental Control’ press OK--- then input default password ‘
If you have any questions, please contact us freely. We will offer you the best service.